James O'Neill
Neil Sheppard
Steve Gaikwad
Jo Bowman

Manchester Office

Customs Connect Limited
Clippers Quay
The Quays
M50 3XP
Tel: +44 (0) 845 519 0878
Fax: +44 (0) 845 519 0879
Email: info@customsconnect.co.uk

Leatherhead Office

Customs Connect Limited
Riverbridge House
Guildford Road
KT22 9AD
Tel: +44 (0)1372 365757
Fax: +44 (0)845 519 0879
Mobile: +44 (0)7908 708095
Email: jo.bowman@customsconnect.co.uk

Leatherhead Office

Duty Suspension


Other Services

Temporary duty suspensions

ccls client base has the comfort of knowing that they are using the UK’s MARKET LEADER

many years of experience with our PERSONABLE yet professional attitude

a rather UNIQUE methodology delivering real benefit

a strictly CONFIDENTIAL manner mitigating the effect of customs duty.


ccls classification service is based on a NO WIN NO FEE business model

it provides a free of charge ANALYSIS of the classification code used for import

BTI's obtained using a proven and class leading methodology by our classification experts

obtaining retrospective RECLAIMS of up to three years and assisting with COMPLIANCE

Other Services

ccls extensive KNOWLEDGE base covers all CPEI's including Inward Processing Relief IPR, Temporary Imports TI, Return Goods Relief RGR, and Processing under Customs Control PCC can also be evaluated.

expertise in customs security and safety controls through the supply chain to CUSTOMS WAREHOUSING

experience in VALUATION planning covering areas such as analysing costings in a SUCCESSION OF SALES


James O'Neill

With over 10 years experience, James has worked both in Industry and for a professional services firm. James' industry background lends itself to providing a commercial interpretation of the European legislation that our clients are bound by. James’ active role in developing the temporary duty suspension business stream has resulted in him becoming one of the country’s foremost experts in this field.

Due to the nature of temporary duty suspensions lending themselves to products in the chemical sector, James’ email address is fast becoming a regular ‘stop off’ for buyers and purchasing teams. After leaving industry where James worked in the clothing sector, James took his knowledge of customs planning into consultancy.

Neil Sheppard

With 25 years experience, Neil has developed a comprehensive knowledge in all areas of EU customs planning, with particular focus on classification and customs procedures with an economic impact. Neil’s emphasis is very much on building strong client relationships, an approach that continues to win him work from one off importers to FTSE 100 companies. Neil’s career started in logistics before moving into industry for a large multi-national company operating in the oil and gas sector.

Neil then moved into the Big 4 accountancy field with Ernst & Young and Arthur Andersen before heading up the regional customs practice at Deloittes.

Steve Gaikwad

10th June 1968 – 12th July 2015 R.I.P.

Our close friend and work colleague sadly passed away in July 2015. We have left his profile on our website in homage to our friendship, but also in recognition to the excellent work that he undertook on behalf of many many EU importers and manufacturing companies.

A huge loss to all who knew and loved him. A true friend, always.

Jo Bowman

Jo has over 10 years experience which includes a background in financial and professional service firms.  Jo opened the Leatherhead office in 2011 and has been instrumental in the growth of the UK practice.

Jo’s diligent and professional manner has enhanced CCL’s client management skills.  Her knowledge of duty repayment procedures, classification and autonomous duty suspensions means that Jo has very quickly become an integral member of the team.

EuroPackaging Limited

We have worked with Customs Connect since 2009, and I have personally known and worked with their founders for many years. The professional way they approach their client interactions and the creativity and discipline applied on behalf of their clients is unparalleled. We commend Neil and his team and thank them for delivering such a quality service to our company. The return on our investment in fees is startling and continues to grow with lower duty rates going forward. They are always top quality professionals.

Afzal M Alimahomed, EuroPackaging Limited

ColorMatrix Europe Limited

Customs Connect provide efficient and user-friendly interface between our manufacturing business and import authorities such as Revenue & Customs. Customs Connect have taken the time to understand our business and offer relevant guidance on import legislation and processes with the aim of optimising our operations. This guidance has resulted in significant initial savings in the form of reclaimed duty and allowed us to plan and minimise future liabilities. This is a low risk, low maintenance and low cost partnership that delivers significant value to our organisation.

Phil Cochrane, Global Supply Chain Manager, ColorMatrix Europe Limited

Aston Martin Lagonda Limted

Our experience to date of working with CCL has been very positive - constantly keeping us (the customer) informed of work status & any external correspondence. We look forward to a continued highly focussed business relationship with CCL.

Les Pickering ACMA Bsc, Accounting Manager, Aston Martin Lagonda Limited

Invitrogen Limited

Since engaging the services of CCL (Customs Connect Ltd), the work they have done on my company's behalf has yielded some fantastic results in terms of commodity code reclassification, compliance and of numerous import duty repayments from HM Revenue & Customs. The expertise and 'know how' that CCL bring to the table is invaluable for companies such as mine as the resource and knowledge available internally comes nowhere close to matching that of CCL. I would recommend them to review the aspects of your business relating to commodity code classification and compliance

David Bruce, European Transportation Manager, Invitrogen Limited

Jaguar Land Rover Limited

The team at Customs Connect provided a professional and efficient service. Their expertise with respect to Import Duty supported Jaguar Land Rover in realising opportunities which added significant value to its business.

Dr Ralf Speth, CEO, Jaguar Land Rover

Jaguar Land Rover Limited

The team at Customs Connect provided a professional and efficient service. Their expertise with respect to Import Duty supported Jaguar Land Rover in realising opportunities which added significant value to its business.

Dr Ralf Speth, CEO, Jaguar Land Rover

Maplin Electronics Limited

The team at Customs Connect Ltd supports us extremely well and delivers real commercial benefits in our customs and duty classification. They provide friendly expertise in a very complicated and constantly changing environment which has a real bottom line benefit.

Claire Webb, Finance Director, Maplin Electronics Limited

Portwest Limited

CCL were brought to our attention via a recommendation from another customs consultant, high praise in itself! Their promise of undertaking as much of the work inhouse whilst delivering quality customs duty planning was realised in just ten weeks. Their successful negotiations with the Revenue has resulted in minimising our current and future duty liabilities. I would have no hesitation in recommending their services.

Tony Kirby - Financial Controller, Portwest Limited

Westbeach Limited

The responsibility for tax compliance and optimisation is often assumed to reside with Finance & Accounting however niche areas do exist with unique opportunities. Upon review of our import and export operations, Customs Connect highlighted a number of potential benefits that could be captured through better use of existing duty processes and procedures. Through a very effective consultancy process we have not only improved our knowledge and understanding of such processes but turned this knowledge into a significant competitive edge.

Richard Paydon, Finance and Operations Manager, Westbeach Limited

Performance Products Limited

I would like to express my thanks for the work you have undertaken recently which has resulted in yet another duty reclaim for the company. I have been impressed with the professional manner which you and your team show and with your attitude to getting the job done. Once again, many thanks.

Shaun Tolley, Financial Director, Performance Products Limited